Precautions

  • Store this product in a well-ventilated, clean, and dry environment to avoid moisture, dust, and high temperatures, which may damage the product.

  • Turn off the product before cleaning it. Wipe its surface with a small amount of neutral detergent and a damp towel. Dry it naturally before turning it on again.

  • When not using this product, please turn it off and put it into the product storage box. Charge the product at least once a month to avoid shortening the life of the battery.

  • When charging this product, please use the original power adapter and cable, please consult https://support.zorabots.be before replacing a power adapter or a cable.

  • When the battery is fully charged, please unplug the charger immediately to avoid unnecessary damage to the battery caused by overcharging.

  • This product has a built-in lithium battery. If the battery life is exhausted (when it fails to reach 80% after repeated charging or exhausts 100% of its power reserve within 15 minutes), please contact us using https://support.zorabots.be to ask for professional help.

  • When using this product, please place it on a hard horizontal surface and do not hinder its movement. This product needs at least 20cm of clear space above, in front, at the rear, and on both sides.

  • When using this product, do not place it at the edge of a surface high above the floor to avoid damage caused by falling.

  • Movable joints of this product are all precision parts. Do not twist, pull or squeeze them with force to avoid damage.

  • When using this product, it is recommended to operate the designated parts of the product by hand (as illustrated in the instructions above) when it is still. Grasping/operating non-designated parts when the product is moving may cause finger injuries.

  • Do not disassemble, refit, and repair this product by yourself. If your product needs to be repaired, please contact us using https://support.zorabots.be.

  • This product only supports official upgrades. Please do not upgrade the software/software systems in other ways to avoid damage or user information leakage.

  • In abnormal situations (such as start-up failure, shutdown failure, no response from the robot, or abnormal actions, etc.), please contact us using https://support.zorabots.be.